Shipping Policy

At TWONIQ, we want your shopping experience to be simple and reliable. This Shipping Policy explains how we process, dispatch, and deliver orders within India and, where offered, internationally.

1. Shipping Locations and Methods

We currently ship to eligible delivery addresses in India that are serviceable through our delivery partners. Available options may include standard shipping, express shipping, or other methods displayed at checkout.

Shipping availability depends on the destination, product, courier coverage, and applicable restrictions. The available shipping methods will be shown at checkout before you complete your purchase.

2. Order Processing Time

Orders are generally processed within 4-5 business days after successful payment or order confirmation, as applicable.

Processing includes order verification, product preparation, packaging, and dispatch arrangements. Processing times may be longer during sales, public holidays, peak shopping periods, or unexpected operational disruptions.

3. Estimated Delivery Time

Estimated delivery times after dispatch are:

• Within [LOCAL DELIVERY AREA]: 4-5 BUSINESS DAYS.

• Other serviceable locations in India: 4-5 BUSINESS DAYS.

• Remote or difficult-to-service locations: 8-10 BUSINESS DAYS.

• International destinations, if applicable: 8-10 BUSINESS DAYS.

These are estimates, not guaranteed delivery dates, unless expressly stated otherwise. The actual delivery time may vary depending on your location, courier availability, weather, public holidays, and other circumstances.

The delivery estimate displayed at checkout or communicated in your order confirmation should be reviewed for your specific order.

4. Shipping Charges

Shipping charges are calculated according to our shipping rates, delivery location, order value, weight, or other applicable criteria.

Our current shipping charges are:

• Standard shipping: ₹80.

• Express shipping, if available: ₹150-₹180.

• Free shipping threshold, if offered: Orders of ₹999 or more.

Any applicable shipping charges will be disclosed before you place your order. We will not add undisclosed charges after checkout except where permitted by law and appropriately agreed to by you.

5. Order Confirmation and Tracking

After placing an order, you should receive an order confirmation at the email address or phone number you provided, subject to successful delivery of the notification.

Once your order has been dispatched, we will share tracking details where provided by our delivery partner. 

You can use the tracking link or number to check shipment progress. If tracking details have not arrived within TIMEFRAME, please contact us at twoniq22@gmail.com with your order number.

6. Delivery Address and Contact Details

Please check your shipping address, phone number, and other delivery details carefully before placing an order.

If you need to correct an address, contact us as soon as possible at twoniq22@gmail.com. We cannot guarantee changes after an order has been packed or dispatched.

Additional charges or delays may occur if a shipment cannot be delivered because of an incorrect address, incomplete contact details, or repeated unsuccessful delivery attempts. Any such charges will be handled transparently and in accordance with applicable law.

7. Delays and Delivery Issues

We make reasonable efforts to dispatch and deliver orders within the estimated timeframes. However, delays may occur because of courier disruptions, adverse weather, public holidays, local restrictions, or other unforeseen circumstances.

If your order appears delayed or tracking has stopped updating, contact us at  twoniq22@gmail.com and include your order number. We will work with the delivery partner to investigate and provide an update.

If a shipment is confirmed lost, substantially delayed, or undelivered, we will work with you to resolve the issue in accordance with our policies and applicable law. Your statutory rights remain unaffected.

8. Damaged, Incorrect, or Missing Items

Please inspect your order after delivery. If an item arrives damaged, defective, incorrect, or missing, contact us within 8 days of delivery, where practicable.

Please provide your order number, a description of the issue, and clear photographs or other reasonable evidence if requested. We will review the matter and arrange an appropriate solution, such as replacement, exchange, or refund, in accordance with our Return and Refund Policy and applicable law.

Any reporting timeframe is intended to help us investigate promptly and does not remove a legal right or remedy that cannot lawfully be restricted.

9. Multiple Shipments

If your order contains multiple products, we may dispatch them in separate packages when necessary because of stock availability, warehouse location, product size, or delivery arrangements.

Where possible, we will provide tracking information for each shipment. Separate shipments do not normally mean that additional shipping charges apply unless disclosed and agreed to before checkout.

10. International Shipping and Customs

If international shipping is offered, customers are responsible for reviewing any import restrictions, customs requirements, or local regulations applicable to their destination.

Any customs duties, import taxes, or clearance charges will be handled as disclosed at checkout or in the applicable shipping terms. Responsibility for these charges will depend on the shipping arrangement and applicable law.

International delivery times may be affected by customs inspections, import procedures, and local delivery services.

11. Order Cancellation

If you wish to cancel an order, contact us promptly at twoniq22@gmail.com. Cancellation may be possible before dispatch, but cannot be guaranteed after the order has been handed to the courier.

Any cancellation and refund will be handled under our Return and Refund Policy and applicable law. Nothing in this section removes any statutory cancellation or refund right.

12. Contact Us

For shipping questions, delayed orders, or delivery concerns, contact:

Store name: TWONIQ
Email: twoniq22@gmail.com
Phone: 7330770289, 9505206416
Business address: Hyderabad
Customer support hours: Working hours- 10am-8pm ( MON-SAT)

Please include your order number in shipping-related messages so that we can assist you more efficiently.