Refund policy

Return and Refund Policy

Last updated: 15 October 2026

At TWONIQ, we want you to feel confident shopping with us. If a product is damaged, defective, incorrect, or otherwise eligible for return, we will work with you to resolve the issue fairly.

This policy explains our return, exchange, and refund procedures. It does not limit any consumer right or remedy that cannot lawfully be excluded under Indian law.

1. Return Eligibility

You may request a return or other appropriate resolution if:

  • The product arrives damaged or defective.

  • You receive a product different from the one ordered.

  • The product is materially different from its description or specifications.

  • The product is missing components or accessories that were included in the listing.

  • The product qualifies for a return under a specific store policy or applicable law.

For eligible change-of-mind returns, where offered, the product must meet the conditions stated below and in the applicable product listing.

A product that is damaged, defective, unsafe, counterfeit, or materially misdescribed will be handled in accordance with applicable law. We will not rely on this policy to exclude a remedy that you are legally entitled to receive.

2. Return Timeframe

Please submit a return request within 2 BUSINESS DAYS of the delivery date.

To request a return, email twoniq22@gmail.com with your order number, the product name, the reason for the request, and any relevant photographs or supporting information.

We recommend contacting us as soon as you discover an issue so that we can investigate and guide you through the process.

Any stated reporting period is subject to applicable law and will not remove a statutory right or remedy where a different period or remedy is legally required.

3. Condition of Returned Products

For change-of-mind returns where permitted, products should generally be unused, undamaged, and returned with their original packaging, labels, accessories, manuals, and included components.

For damaged, defective, incorrect, or materially misdescribed products, please keep the product and packaging where reasonably possible while we review your request. We will explain any inspection, collection, or return steps required.

A reasonable inspection or documentation request will not be used to unlawfully deny a valid claim.

4. How to Request a Return

Follow these steps:

  1. Email twoniq22@gmail.com with your order number and return reason.

  2. Provide photographs or other information if reasonably needed to assess the issue.

  3. Wait for our instructions regarding eligibility, collection, or return shipment.

  4. Pack the product securely and follow the return instructions provided.

  5. Keep the return tracking number or collection confirmation until the issue is resolved.

Please do not send products to an address that has not been confirmed by our support team, as this may delay processing.

5. Refund Process and Timing

Once we receive the returned product, where a return is required, we will inspect it as reasonably necessary and notify you of the outcome.

Approved refunds will generally be initiated within 24-48 hours after approval or completion of the applicable return process, subject to applicable law.

Refunds will normally be issued to the original payment method. If that is not possible, we will contact you to arrange a lawful alternative.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution. The expected timeframe is 7 working days.

If a refund is legally due, we will not use an internal processing timeframe or payment-provider delay to avoid our obligations under applicable law.

6. Exchanges and Replacements

Exchanges or replacements may be available for eligible products, subject to stock availability and applicable law.

If you receive a damaged, defective, or incorrect item, we will assess the issue and advise whether a replacement, exchange, repair, refund, or another appropriate remedy is available or required.

If the requested replacement is unavailable, we will discuss an appropriate alternative or refund in accordance with applicable law.

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 2 business days of delivery, where practicable.

Include:

  • Your order number.

  • The name of the affected product.

  • A short description of the issue.

  • Clear photographs or video, if reasonably available.

We will review the information and may coordinate a return, collection, inspection, replacement, or refund.

Please do not dispose of or repair a potentially defective product before contacting us, particularly where it may involve a safety issue. If a product appears unsafe, stop using it and contact us promptly.

Our review process does not restrict any mandatory consumer protection, product safety, warranty, or other legal rights.

8. Non-Returnable Items

Subject to applicable law, certain products may not be eligible for change-of-mind returns, including:

  • Products clearly marked as non-returnable before purchase, where that restriction is lawful.

  • Personalized or custom-made products that cannot reasonably be resold, where applicable.

  • Perishable products or products with a limited usable life, where applicable.

  • Sealed hygiene-sensitive products once unsealed, where a lawful restriction applies.

  • Digital products or services where a return exclusion is permitted by law.

These exclusions do not automatically apply to defective, damaged, unsafe, incorrect, counterfeit, or materially misdescribed products. Any applicable legal rights and exceptions will take precedence.

9. Return Shipping Costs

Return shipping responsibility depends on the reason for the return and applicable law.

  • Damaged, defective, incorrect, or materially misdescribed products: TWONIQ will arrange or cover reasonable return shipping costs where required by law or under our applicable policy.

  • Exchanges: Shipping costs will be ADDITIONAL.

We will explain any applicable costs before you proceed with a return. We will not impose a charge that is prohibited by applicable law.

10. Cancellations

If you wish to cancel an order before dispatch, contact us at twoniq22@gmail.com as soon as possible. We will try to stop fulfilment where feasible.

Once an order has been dispatched, cancellation may need to be handled through the return process. Any refund will be processed in accordance with our policies and applicable law.

This section does not limit any statutory cancellation right.

11. Sale Items and Discounts

Products purchased during a sale or using a discount code are subject to the same applicable quality and consumer-protection obligations as other products.

A sale label or discounted price does not by itself remove your rights relating to damaged, defective, unsafe, incorrect, or materially misdescribed products. Any lawful special return conditions will be disclosed before purchase.

12. Refunds Not Received

If you have received confirmation that a refund has been initiated but it has not appeared in your account, please:

  1. Check your original payment method and recent transaction history.

  2. Contact your bank or payment provider to ask whether the refund is pending.

  3. If the refund remains unaccounted for, contact us at twoniq22@gmail.com with your order number and refund reference, if available.

We will investigate and provide the information reasonably available to us.

13. Contact Us

For return, exchange, or refund assistance, contact:

Store name: TWONIQ
Email:  twoniq22@gmail.com
Phone: 7330770289,9505206416
Business address: HYDERABAD
Customer support hours: 10AM-8PM (MON-SAT)

Please include your order number in your message so we can identify your purchase and help you as efficiently as possible.

Thank you for shopping with TWONIQ. We appreciate your trust and will do our best to resolve eligible issues fairly and promptly.